TurfHealth LLC ("TurfHealth," "we," "us," or "our") provides artificial turf cleaning and maintenance services in the Phoenix, Arizona metropolitan area. This Privacy Policy explains what information we collect through our website at turfhealthaz.com (the "Site"), how we use it, and the choices you have.
1. Information we collect
Information you provide. When you request a quote or book a service through the Site, call, text, or email us, we collect the information you choose to give us, such as:
- Name, phone number, and email address
- Service address
- Details about your turf and requested services (yard size, pets, preferred dates and time windows, notes)
Information collected automatically. Our Site is hosted on Cloudflare, which may log standard technical data such as IP address, browser type, pages visited, and timestamps for security and performance purposes. Our Site loads fonts from Google Fonts, which may receive your IP address when fonts are served.
Advertising and analytics. If we use advertising or analytics tools (such as Meta Pixel or Google Analytics), those tools may collect information about your visit through cookies or similar technologies and are governed by their providers' privacy policies. You can limit tracking through your browser settings and ad-platform preferences.
2. How we use your information
- To respond to quote requests and schedule, perform, and follow up on services
- To communicate with you about appointments, pricing, and service updates
- To operate, secure, and improve the Site
- To advertise and measure the effectiveness of our marketing (if advertising tools are enabled)
- To comply with legal obligations
3. How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us operate — for example, website hosting (Cloudflare), email providers, scheduling or payment tools — and only as needed to provide their services to us
- Legal authorities when required by law or to protect our rights, safety, or property
- A successor business if we are involved in a merger, acquisition, or sale of assets
4. Text messaging (SMS)
If you check the SMS consent box on our quote form — or text us first, or reply START or YES — you agree to receive text messages from TurfHealth LLC about appointments, estimates, service updates, and other communications related to your request. Consent is optional and is not a condition of purchase.
- Message frequency varies (for example: a booking confirmation, an appointment reminder, and a follow-up about your request).
- Message and data rates may apply.
- Reply "STOP" at any time to opt out. Reply "HELP" for help, or contact us at team@turfhealthaz.com or (602) 708-2470.
- We keep a record of when, where, and how you gave consent so we can honor your preferences.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
5. Data retention
We keep quote and customer records for as long as needed to provide services, maintain business records, and meet legal requirements. You may ask us to delete your information at any time (see Section 8).
6. Cookies
The Site itself does not require cookies to function. Third-party tools we may enable (such as analytics or advertising pixels) can set cookies; you can block or delete cookies in your browser settings.
7. Children's privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.
8. Your choices and rights
- You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at team@turfhealthaz.com or (602) 708-2470.
- You may opt out of marketing messages at any time by replying "STOP" to texts or using the unsubscribe option in emails; we will still send service-related communications for booked work.
9. Security
We use reasonable administrative and technical safeguards to protect your information, including HTTPS encryption on the Site. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be posted on this page.
11. Contact us
TurfHealth LLC · Phoenix, Arizona
Phone: (602) 708-2470
Email: team@turfhealthaz.com